ORDER PROCESSING INFORMATION
Order processing time fluctuates with order volume.
All items are custom and made-to-order. If you are in a hurry and/or have a deadline, please contact us first to see if we can meet your deadline. We'll do everything we can to accomodate your request. You may email us at firstname.lastname@example.org or call us at 919-557-9984 from 8am to 2pm EST.
ADDING TO YOUR ORDER
We are unable to add to an order once it is placed. A separate order must be placed if you are needing additional items. Shipping costs cannot be combined on separate orders.
CHANGES TO ORDERS
Changes to orders after they are placed are not possible due to the quick turnaround we provide. Orders go into processing immediately so that we can get them out the door quickly for you.
The nature of our custom shop is to turn orders around quickly. However, during busy seasons, there may be a need to charge a rush fee if you need an order mailed earlier than our current processing time allows. (Current processing times are shown at the top of our SHOPPING CART PAGE as you fill your cart with goodies.) Rush fees are based on order size and turnaround time needed. Please contact us by email if your order needs to be rushed at email@example.com.
ALL products on our website are made-to-order (to your specifications). Due to the custom nature of our products, they are not returnable. You will receive a custom product each and every time you order!
All orders are final once your order is placed. Due to the custom nature of our products, we do not accomodate refunds after your order is placed. Please make sure your information is correct BEFORE checking out as changes afterwards are not possible also.
Traditional style monogramming is used for triple initials with LAST NAME initial in the middle of the monogram. For example, Susan May Fletcher's initials would be ordered as such: SFM.
Longer names and wording will be scaled down to fit in the area for monogramming on each product. As a result, the wording may be smaller than shown in our pictures.