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Billing, Shipping & Return Policies

BILLING

Payment processing with Something You is safe and secure. Payment is processed by STRIPE (certified to PCI Service Provider Level 1, the most stringent level of certification) and Something You never obtains nor stores credit card numbers. All prices are given in US Dollars ($USD). Sales tax is applicable to customers located in North Carolina, USA. 

Accepted forms of payment include credit cards American Express, Mastercard, and Visa. 

SHIPPING INFO

Our shipping method is United States Postal Service Priority Mail for all packages excluding overly heavy ones that will possibly ship UPS. A USPS Express Mail option is available however DOES NOT place your order ahead of others.  


RUSH ORDERS
The nature of our custom shop is to turn orders around quickly.  However, during busy seasons, there may be a need to charge a rush fee if you need an order mailed earlier than our current processing time allows.  Rush fees are based on order size and turnaround time needed. Please contact us by email if your order needs to be rushed at bowpeep@bellsouth.net.


APO and FPO SHIPPING
We do offer shipping to APO and FPO addresses. Please enter the full address in the comment section during check out. 

We do not offer international shipping at this time. 


SHIPPING LIABILITY
We ship USPS Priority Mail from North Carolina.  You will receive tracking information via email (to the email address you provided at checkout) when your order ships so you may track your package as it travels to you.  

Over the past 11 years, we have had a handful of packages permanently lost or damaged - a great ratio considering the tens of thousands of orders we ship yearly.  During the holidays or busy seasons, delivery times do increase due to the package volume mail carriers experience so PLEASE order early or allow plenty of time for the package to travel to its location.  Once your order leaves our store, we are not responsible for lost, stolen or damaged goods or packages. If your order seems late in arrival, please refer to the tracking information we provide you. If your package tracking indicates it is "delivered" and you cannot locate your package, you would check with your local postal office and possibly file a claim with that office if they are unable to locate your package.  Your package is insured up to a certain limit with Priortity Mail service also.

 

RETURN POLICY 

FOR ALL ONLINE PURCHASES ELIGIBLE FOR RETURN/EXCHANGE, PLEASE CONTACT US FOR AUTHORIZATION WITHIN 7 DAYS OF DELIVERY.

Email: orders@somethingyou.com
Phone: (919) 557-9984 (Monday-Friday) 9:00 am-2:00 pm (EST)

*Please include a copy of your packing slip with return*

We do not accept returns/exchanges on sale merchandise
or custom monogrammed item(s).

Please note: All shipping charges are non-refundable. Once authorized, please send your package back to us using the shipping method of your preference, as you are responsible for these shipping charges. We suggest using a trackable shipping method or insuring your package. We are not responsible for packages lost or damaged in the mail, and will not issue refunds for them.

SHOESMust be in new condition, in box.  If soles show signs of wear, we will not accept the return.  If you need to make sure shoes wear well, please wear them only on carpet.

CLOTHINGMust be in new condition with tags still attached, and have no evidence of odors (smoke, makeup, perfume, etc.)  If the item(s) has/have obviously been worn, or have any type of odor present, we will not accept the
return.
 

 

REFUNDS

All custom orders are final once your order is placed. Our dedicated team works closely with customers to identify and correct problems or missing information before products are produced. Due to the custom nature of our products, we do not accommodate refunds after your order is placed.  Please make sure your information is correct BEFORE checking out, and questions are submitted with your order, as changes are not possible once products are produced.

 

CHANGES TO ORDERS

Changes to orders after they are placed are not possible due to the quick turnaround we provide.  Orders go into processing immediately so that we can get them out the door quickly for you. Our team is outstanding at design consultation, so if you have a question contact us or submit it in the Notes section of your order.

 

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